Home / Maintenance & Support
Maintenance
Delivering exceptional support:
our commitment to customer care excellence
We prioritize exceptional support to build long-lasting relationships. Enjoy hassle-free maintenance and repair coverage tailored to your needs. Our specialists are here to address any questions or issues promptly. Whether you require a loaner during repairs or want to stay updated on software releases. Our team of specialists is readily available to address any questions or issues, ensuring you receive the optimal solution under your care plan providing regular upkeep to ensure your investment remains in top condition. These plans offer cost savings, convenience, priority technical support, and peace of mind.
Comprehensive coverage for all your
hardware and software solutions:
Comprehensive coverage for all your hardware and software solutions:
Software
With every new software purchase, you receive one year of technical support and software maintenance. After the initial year, you can opt for an annual maintenance and support plan to extend assistance, granting access to new releases and live support from our dedicated team.
Software support &
maintenance includes:
- New major software releases during the year
- Intermediate releases that include software enhancements, bug fixes, and plug-in updates
- Assistance from our technical support team by e-mail and telephone
- Access to our online support ticketing system
System maintenance and repair
If your system is currently under care, we’re here to help with any necessary repairs. Alternatively, our support team can provide a quote for a customized plan tailored to your needs, giving you options beyond simple repairs.
We can provide:
- Spare parts
- Cables & accessories
- Documentation
- Maintenance instructions
- Assistance with annual calibration & repairs from various hardware manufacturers
North America
Our standard support hours are from
8:30 AM to 5:30 PM (Pacific Standard Time)
Our standard support hours are from 8:30 AM to 5:30 PM (Pacific Standard Time)
Upon generating a support ticket, our dedicated team commits to responding within one business day at the latest. Typically, tickets submitted earlier in the day receive a response within an hour. For assistance beyond our regular hours, kindly arrange in advance through our support channel.
Outside USA
Latin America
Europe, Middle East & Africa
Asia Pacific
Frequently asked questions
We have offices all around the globe in different time zones. If you file a ticket with the proper callback email/number, our engineer will see and respond to it. You can also try dialing the extension number to a specific engineer if you have it.
Your e-mail settings may be more strict than normal and possibly flagged the activation e-mail to be filed in your junk folder. Please check your junk/spam e-mail folder to see if you have received it there. If it is nowhere to be found, please contact, [email protected] or call in at 949-988-0200 ext. 3.
When upgrading from an older version (lower than 1.6.3 to 1.6.4 and beyond) you need to manually uninstall Streamline from your Program list before using the newer installer. This will not affect your license.
When licenses are activated, it considers the hardware ID of the computer and locks it in to that specific ID. If you wish to transfer licenses, please contact our support team so they can walk you through the license transfer process.
Safeguard your investment
with a tailored comprehensive maintenance and support plan
Safeguard your investment with a tailored comprehensive maintenance and support plan
